Legal
Live Line Electrical Contractors Ltd · Bristol & the South West
Last updated: May 2026 · Effective from date of issue of any quotation
The full legal terms follow below. Here is what matters most, in plain English. The numbered clauses are the legally binding version.
In these Terms and Conditions, the following definitions apply:
2.1 All quotations issued by the Company are valid for 30 days from the date of issue unless otherwise stated in writing. After this period, the Company reserves the right to revise pricing to reflect changes in material costs, labour rates, or site conditions.
2.2 Quotations are prepared on the basis of the information provided by the Client and any site survey carried out prior to issue. If site conditions differ materially from those communicated or accessible at the time of survey, the Company reserves the right to issue a revised quotation before continuing with the Works.
2.3 All quotations are based on a thorough assessment of the Client's specific requirements. Every property and every job is different. The Company does not offer fixed-price guarantees as a general policy because the nature of electrical installation work means that unforeseen circumstances — concealed wiring routes, non-standard building construction, pre-existing non-compliant installations — can only be identified once work is underway. The Client will always be informed and agree to any change in scope or cost before additional work proceeds.
2.4 Verbal estimates or indicative pricing provided before a site visit are estimates only and do not constitute a binding quotation.
2.5 Acceptance of a Quotation — whether verbally, in writing, or by permitting the Company to commence Works — constitutes the Client's full acceptance of these Terms and Conditions.
Clear pricing, always. You will always know the full cost before we begin. We provide clear, itemised quotations after assessing your requirements. If anything changes during the Works, we will tell you immediately and agree a revised figure before proceeding.
3.1 Payment for all Works is due in full upon Completion, unless a staged payment schedule has been agreed in writing as part of the Contract (see Clause 4).
3.2 The Company's preferred and accepted payment method is bank transfer (BACS). Bank details are provided on the invoice. The Company does not accept cheques. Please contact us in advance if you require an alternative arrangement.
3.3 All quotations are stated exclusive of VAT unless the Company is VAT registered and VAT is explicitly shown on the Quotation. Please refer to the relevant Quotation for applicable VAT treatment.
3.4 Invoices must be settled within 7 days of the invoice date unless an alternative payment term has been agreed in writing. For same-day completion invoices, payment is due on the day of Completion unless otherwise agreed.
3.5 Late payment: If payment is not received within the agreed timeframe, the Company reserves the right to charge statutory interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, calculated daily from the due date until the date of payment in full. The Company also reserves the right to recover reasonable debt recovery costs.
3.6 The Company reserves the right to suspend or cease ongoing Works if any staged payment or outstanding invoice is not received within 7 days of the due date. Any costs arising from such suspension — including re-mobilisation, material storage, or loss of booked time — shall be borne by the Client.
3.7 All materials and equipment supplied by the Company remain the property of the Company until full payment has been received. The Company may recover such materials in the event of non-payment, regardless of whether they have been installed.
4.1 For larger projects — including but not limited to full or partial house rewires, consumer unit replacements, new circuit installations requiring significant materials procurement, and commercial projects — the Company requires a non-refundable deposit of 30% of the total quoted value before work commences. This deposit is required to cover the cost of materials ordered specifically for the Client's project.
4.2 The remaining balance for larger projects will be structured into agreed staged payments, with milestones and amounts specified in the Quotation. A typical stage structure is as follows, though this may vary by project:
4.3 The specific stage payment milestones will be set out clearly in the Quotation. Stage payments are due on the date the milestone is reached. The Company will not release electrical certificates (EIC, EICR, MEIWC) until full and final payment has been received.
4.4 Deposits are non-refundable where materials have already been ordered or work has commenced, except where the Company is in material breach of these Terms and Conditions. If the project is cancelled before materials are ordered, the deposit will be refunded in full.
Why do we require a deposit? Materials for a rewire or major installation are ordered specifically for your project and cannot be returned once purchased. The deposit protects both parties — it confirms your commitment to the project and ensures we can purchase your materials without delay.
The Client must provide a minimum of 48 hours' written notice — by email or text message — to cancel or reschedule a booked appointment without incurring a charge. Written notice is required; verbal notice is not sufficient.
Notice received less than 48 hours before the scheduled start time will incur a cancellation fee of 50% of the estimated labour for that booking, subject to a minimum charge of one hour's labour at the Company's prevailing rate.
Same-Day Cancellation & Failed Access
If a booking is cancelled on the day of the scheduled appointment — or if the Company's team arrives at the agreed address and is unable to gain access — a minimum charge of one hour's labour at the Company's prevailing rate will be applied. This charge reflects the loss of time, travel, and opportunity cost incurred by the team being deployed for a job that could not be carried out. We plan our days carefully; last-minute cancellations affect our whole schedule and the clients waiting behind you.
Where the Company provides services to a consumer (an individual acting wholly or mainly outside their trade, business, or profession) and the Contract was agreed at the Client's home or otherwise away from the Company's business premises (an "off-premises contract"), the Client has a statutory right to cancel the Contract within 14 days of the Contract being formed, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise this right, the Client must notify the Company in writing (email is acceptable) within the 14-day period. Where the Client requests that work commences within the 14-day cooling-off period, the Client acknowledges and agrees that they may be liable for a proportionate payment for work and materials committed up to the point of cancellation, in accordance with Regulation 36 of the above Regulations.
This statutory right to cancel applies to residential domestic clients only and does not apply to business or commercial contracts.
The Company reserves the right to cancel or reschedule an appointment in exceptional circumstances, including: staff illness or emergency, extreme weather conditions, emergency works requiring immediate attendance elsewhere, or where site conditions pose a health and safety risk. The Company will provide as much notice as reasonably practicable and will offer to reschedule at the earliest mutually convenient time at no additional charge.
6.1 The Works carried out by the Company are limited to those described in the written Quotation. Any work beyond the agreed scope requires a separate written variation order, agreed by both parties before additional work begins.
6.2 If, during the course of the Works, the Company identifies additional work that is necessary for compliance with BS 7671:2018, Part P Building Regulations, or for the safe and proper completion of the originally agreed Works, the Company will notify the Client in writing and provide a separate quotation for the additional scope. The Company is not obliged to complete the original Works if the additionally identified necessary work is declined and this creates a safety or regulatory compliance risk.
6.3 Changes requested by the Client to the agreed scope, timing, or materials after the Contract has been formed may result in a revised quotation. The Company is not bound to accommodate such changes but will endeavour to do so where reasonably practicable.
6.4 Where a specified material or product is unavailable due to supply chain disruption or discontinuation, the Company reserves the right to substitute an equivalent or superior specification at no additional cost to the Client. The Client will be informed of any such substitution before installation.
To enable the Company to carry out the Works safely, efficiently, and to the required standard, the Client agrees to the following:
The Company commits to the following standards across all Works:
9.1 The Company provides a 12-month guarantee on all workmanship from the date of Completion. This guarantee covers defects arising directly from faulty workmanship carried out by the Company's team during the Works.
9.2 Materials, components, and equipment supplied by the Company are subject to the relevant manufacturer's warranty. Where a defect is attributable to a faulty component rather than workmanship, the Company will assist the Client in pursuing a warranty claim with the manufacturer. The Company may charge for labour required to access, remove, or replace the faulty component where this is not covered by the manufacturer's warranty provision.
9.3 The guarantee does not cover:
9.4 Guarantee claims must be notified to the Company in writing (email is acceptable) within the 12-month guarantee period, describing the defect and when it was first observed. The Company will inspect the Works within a reasonable timeframe and, where the defect falls within the guarantee, will carry out remedial work at no additional charge.
9.5 This guarantee is in addition to, and does not restrict, the Client's statutory rights under the Consumer Rights Act 2015.
10.1 Upon satisfactory Completion of the Works and receipt of full payment, the Company will issue the appropriate electrical documentation as required by BS 7671:2018 and Part P Building Regulations:
10.2 The Company will notify all applicable notifiable Works to NAPIT under the Competent Person Scheme. The client should receive their Building Regulations Compliance Certificate from their local authority within approximately 28 days of notification. This certificate is required for insurance purposes, property sales, and landlord licensing compliance.
10.3 Electrical certificates will not be released until full payment has been received for the Works to which they relate.
10.4 Where an EICR identifies observations classified as C1 (Danger Present) or C2 (Potentially Dangerous), the Company will advise the Client in writing of the remedial work required. If the Client chooses not to act on C1 or C2 recommendations, the Company bears no liability for any injury, loss, or damage arising from the uncorrected defects. C3 observations (Improvement Recommended) are advisory; the installation remains technically safe without addressing them, though improvement is desirable.
10.5 The Company is not responsible for compliance with planning permissions, listed building consents, or any consents or approvals that are the responsibility of the Client under Clause 7.
Important — Roof Work Exclusion
Live Line Electrical Contractors Ltd does not carry out and is not insured for any roofing or structural works. This exclusion applies to all projects and cannot be waived or modified.
11.1 The Company does not undertake — and explicitly excludes from all Quotations — any works involving access to, modification of, penetration of, or installation into roof tiles, roof structures, fascias, soffits, bargeboards, or any external weatherproofing elements of a building. This includes but is not limited to: the supply, installation, cutting, bedding, pointing, sealing, or waterproofing of ventilating roof tiles used in conjunction with extractor fan or ventilation duct systems.
11.2 Where extractor fan or ventilation installations require a duct run through the ceiling, loft space, and out through a roof tile, the scope of the Company's Works is precisely as follows:
11.3 The Client is responsible for all of the following in connection with roof penetrations:
11.4 Where a suitable ventilating roof tile is already installed, in good condition, and correctly positioned for the proposed duct route, the Company is able to connect the ductwork from the fan to the existing tile as part of a single-visit installation, at no additional charge for the connection itself.
11.5 The Company accepts no responsibility or liability for the waterproofing, structural integrity, or long-term performance of any roof tile or roof penetration — whether installed before, during, or after the Works. Any condensation, moisture ingress, damp, or water damage arising from an inadequate, incorrectly installed, or subsequently failed roof tile is entirely the responsibility of the Client and their appointed roofer.
11.6 This exclusion is non-negotiable and applies to all Works regardless of the scale or nature of the project. No Quotation issued by the Company includes roofing works unless it is explicitly and separately itemised with written confirmation that appropriate insurance is in place for such activity.
Need a roofer recommendation? We work regularly alongside trusted local builders and roofers in the Bristol area. If you need a recommendation for someone to install your ventilating tile, just ask — we're happy to point you in the right direction.
12.1 In the course of carrying out Works, the Company may encounter conditions that were not identified prior to commencement. These may include but are not limited to: asbestos-containing materials (ACMs), water ingress or active damp, structural defects, pre-existing non-compliant electrical installations, concealed wiring in non-standard routes, buried or unmapped cables, or pest infestation.
12.2 Where such conditions are discovered, the Company will stop work in the affected area immediately and notify the Client. The Company is not obliged to continue Works in any area where health and safety risks are present until those risks have been appropriately managed.
12.3 If asbestos-containing materials are discovered or suspected during the Works, all work in the affected area will stop immediately. The Client will be advised to engage a licensed asbestos surveyor and, where necessary, a licensed asbestos removal contractor before work can resume. Any delay to the programme or additional costs arising from asbestos discovery are not the responsibility of the Company. Contractual obligations are suspended until asbestos has been appropriately managed.
12.4 Where pre-existing non-compliant wiring or electrical installations are identified during the Works, the Company will notify the Client in writing and advise the appropriate remedial action. Where the Company identifies an immediate danger (C1 condition under BS 7671), it may at its discretion make the installation safe before proceeding, and will notify the Client of any additional charge immediately. The Client cannot hold the Company responsible for conditions that existed before the Works commenced and that were not discoverable during a prior site survey.
12.5 The discovery of unforeseen conditions entitles the Company to issue a revised quotation before proceeding with additional work. The Client's agreement to any revised quotation will be obtained before additional charges are incurred.
13.1 The Company carries out all Works with reasonable skill and care in accordance with applicable regulations and standards. Nothing in these Terms and Conditions excludes or limits the Company's liability where it would be unlawful to do so, including liability for death or personal injury caused by the Company's negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
13.2 Subject to Clause 13.1, the Company's total aggregate liability to the Client in respect of all claims arising out of or in connection with the Works — whether in contract, tort, negligence, breach of statutory duty, or otherwise — shall not exceed the total value of the relevant Contract.
13.3 The Company shall not be liable for any of the following types of loss, even where such loss was foreseeable at the time the Contract was formed:
13.4 The Company is not liable for incidental cosmetic damage — including minor disturbance of plaster, paintwork, tiles, or floor coverings — that is an unavoidable consequence of standard electrical installation work, unless such damage is caused by negligence beyond what is reasonably expected in the course of the Works.
13.5 The Client is responsible for ensuring that all relevant property insurances (including buildings and contents insurance) are maintained and that their insurer is notified of any planned electrical works where required by the policy terms.
14.1 All content on the Company's website (livelineelectrical.co.uk) — including service pages, blog articles, FAQs, technical guidance, product recommendations, pricing indications, and educational content — is provided for general informational and educational purposes only. It is not intended to constitute, and must not be relied upon as, specific professional electrical engineering advice for any particular installation, property, or situation.
14.2 The Company makes every reasonable effort to ensure that website content is accurate, current, and consistent with applicable regulations at the time of writing. However, electrical regulations, British Standards, Building Regulations, and best practice guidance are subject to revision. The Company cannot guarantee that all website content reflects the most current requirements at all times, and accepts no liability for inaccuracies arising from regulatory changes made after publication.
14.3 Technical content published on the website — including guidance on fan types, humidity control, duct sizing, installation methods, and regulatory requirements — is prepared based on the Company's professional experience and knowledge. However, every property is different. Technical information that is accurate as a general statement may not be applicable to your specific property, installation, or circumstances. The Company expressly disclaims liability for any loss, damage, or injury arising from reliance on website content without obtaining a property-specific assessment, survey, or written quotation from the Company.
14.4 Any indication of pricing, typical costs, or timescales on the website is indicative only and should not be treated as a quotation. Actual costs depend on site-specific factors that can only be assessed on survey.
14.5 The Company shall not be liable for any loss, damage, injury, or expense — whether direct, indirect, or consequential — arising from reliance on website content, including any product recommendations, regulatory interpretations, or technical guidance. All such information is published in good faith based on the Company's experience and understanding at the time of writing, but without warranty of any kind, express or implied.
14.6 Where the website references third-party products, manufacturers, standards bodies, or external websites, the Company does not endorse those products or services and is not responsible for the accuracy, completeness, or availability of external content.
14.7 Nothing published on this website creates a contractual relationship between the reader and the Company. A binding contract is formed only upon the Company's written confirmation of an instruction to proceed, following the issue and written acceptance of a formal Quotation.
15.1 The Company may photograph or record video of Works — both in progress and upon Completion — for quality control, portfolio, website, and social media purposes. Reasonable efforts will be made to avoid capturing personal belongings, identifying features of the interior, or individuals without prior consent.
15.2 If the Client does not wish the Company to photograph the Works or the property, the Client must notify the Company in writing before Works commence. The Company will respect this request in full.
15.3 Any photographs used in the Company's portfolio or social media will not include the Client's name, address, or other personally identifiable information without the Client's express written consent.
15.4 Photographs or other content submitted by the Client via an enquiry form, quotation request, or email may be retained by the Company for the purposes of preparing the Quotation and for internal record-keeping related to the Works. They will not be shared publicly without the Client's consent.
16.1 The Company collects and processes personal data — including name, address, telephone number, email address, and property details — for the purposes of providing electrical services, preparing and issuing quotations, communicating about appointments, raising invoices, and complying with legal and regulatory obligations including NAPIT registration and Building Regulations notification requirements.
16.2 Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Company will not sell, rent, or share personal data with third parties except where required for the delivery of services (e.g. NAPIT notification, or any debt recovery action where relevant) or where legally required to do so.
16.3 The Company retains client records — including contact details, quotations, invoices, and electrical certificates — for a minimum of 6 years to comply with its legal and regulatory obligations.
16.4 Clients have the right to access, correct, or request deletion of personal data held by the Company, subject to any overriding legal obligation to retain records. Requests should be made in writing to office@livelineelectrical.co.uk.
17.1 The Company is committed to delivering a high standard of service on every job. If you are dissatisfied with any aspect of the Works or the service you received, please raise your concern as soon as possible so we can address it promptly and professionally.
17.2 Step 1 — Contact us directly. Email your complaint to office@livelineelectrical.co.uk or call 07590 517472. Please describe the issue clearly, including the date of the Works, the nature of the complaint, and the outcome you are seeking. The Company will acknowledge your complaint within 2 Business Days and aim to resolve it within 10 Business Days of acknowledgement.
17.3 Step 2 — Escalation to NAPIT. If your complaint cannot be resolved to your satisfaction through direct communication, you may refer the matter to the Company's registration body, NAPIT, which operates an independent complaints and dispute resolution process for work carried out by NAPIT-registered contractors. NAPIT can be contacted at www.napit.org.uk.
17.4 For domestic consumers, the Company participates in processes in compliance with The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (as amended).
18.1 The Company shall not be in breach of these Terms and Conditions, nor liable for any delay in or failure to perform any obligation under the Contract, where such delay or failure arises from events, circumstances, or causes beyond the Company's reasonable control ("Force Majeure Events"). These include but are not limited to: natural disaster, flooding, fire, extreme weather, epidemic or pandemic, acts of terrorism, government action or regulation, civil unrest, industrial action (not involving the Company's own employees), failure of telecommunications or utilities infrastructure, or any other circumstance beyond the Company's reasonable control.
18.2 Where a Force Majeure Event occurs, the Company will notify the Client as soon as reasonably practicable and will resume performance as soon as conditions allow. Where a delay attributable to a Force Majeure Event exceeds 30 calendar days, either party may terminate the relevant Contract by written notice, with neither party bearing liability to the other for costs or losses arising solely from the Force Majeure Event.
19.1 These Terms and Conditions, together with the written Quotation issued to the Client and any agreed written variation orders, constitute the entire agreement between the Company and the Client in respect of the Works. They supersede all prior representations, discussions, correspondence, or agreements — whether written or oral — relating to the same subject matter.
19.2 If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed in its entirety without affecting the enforceability of the remaining provisions.
19.3 No failure or delay by the Company in exercising any right under these Terms and Conditions shall constitute a waiver of that right. A waiver of any breach does not constitute a waiver of any subsequent breach.
19.4 These Terms and Conditions are governed by and construed in accordance with the law of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions that cannot be resolved through direct discussion or the complaints procedure shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19.5 The Company reserves the right to update or amend these Terms and Conditions at any time by publishing a revised version on the website. The version in force at the time a Quotation is issued will be the version applicable to that Contract.
Live Line Electrical Contractors Ltd
Bristol & the South West · NAPIT Registered
07590 517472 · office@livelineelectrical.co.uk
Last reviewed: May 2026
Happy to clarify anything before you commit. Just get in touch — no obligation.